If you are having trouble uploading a custom clip or playing a custom clip, please follow the instructions below so we can help you get 

1. Please remove the problem clips from your account on the My Clips page
2. Go to our Dropbox and upload your video files by clicking here 
3. Then send us the following:
   1. Your managing account's username
   2. The filename of the afflicted video you uploaded to Dropbox (EX: video.mp4)
   3. The title you want to give this video (EX: Playing with blocks)

Once we have received all the information above, we will upload the corrected video to your account.